Family Portal: Mental Health

Browse the Parents/Kids Corner

How to Check In With Your Child

Set aside time to talk: 15 minutes or longer is recommended. Get rid of distractions. This time is just about checking in. Avoid phones, tablets and television.

Ask open-ended questions: Start a discussion by asking “What went well today?” and “What could have gone better?”

Listen: Let them express their ideas fully before you respond.

Come up with solutions together: Help them come up with ideas for how to make the next day better, or identify someone who can help, like a therapist, a doctor or a pastor.

Schedule time for your next check-in: Be sure to create a routine for check-ins, whether it’s daily, weekly or monthly.

Source: The Check-in Project

Featured Class: Main Line Health Presents: Children and Mental Health

Additional Parent Resources: Speak Up!
Did You Know?
Recommended Books and Movies

Talk to Someone

Behavioral Health Benefit Services
Talk therapy can play a critical role in treating many emotional and mental health conditions, such as depression and anxiety. We have multiple behavioral health benefit services that can easily get you set up to talk to a professional virtually or in person.

Providers are qualified to help with the following:
Anxiety

Bipolar

College loan assistance

Depression

Financial wellness
Grief and loss

LGBTQ+ support

Panic disorders
Parenting support

Relationship issues

Stress management

Trauma and post-traumatic stress disorder (PTSD)
Find Organizations and Hotlines
- 24-hour Sexual Assault Hotline | (800-656-HOPE)
- 988 Suicide & Crisis Lifeline | Call or text 988
- Asian American, Native Hawaiian, and Pacific Islander (988lifeline.org)
- Black Mental Health Lifeline (988lifeline.org)
- American Indian, Alaskan Natives, Indigenous Peoples Lifeline (988lifeline.org)
- LGBTQ+ Lifeline (988lifeline.org)
- Youth Lifeline (988lifeline.org)
- Maternal Mental Health Lifeline (988lifeline.org)
- Deaf, Hard of Hearing, Hearing Loss Lifeline (988lifeline.org)
- Veterans Lifeline (988lifeline.org)
- Ayuda En Español Lifeline (988lifeline.org)
- Individuals with Neurodivergence Lifeline (988lifeline.org)
- Attempt Survivors Lifeline (988lifeline.org)
- Disaster Survivors Lifeline (988lifeline.org)
- Loss Survivors Lifeline (988lifeline.org)
- ADDitudeMag.com | Inside the ADHD mind
- AA/NA | Alcoholics Anonymous/Narcotic Anonymous
- Curalinc SupportLinc EAP | (888-881-5462)
- Guardian Nurses | (215-836-0260) | info@guardiannurses.com
  or for an off-hours emergency, call (888-836-0260)
- GRASP | Grief Recovery After Substance Passing
- Main Line Health: Mental and Behavioral Health | 888.CARE.898 (888-227-3898)
- Men's Mental Health
- NAMI | National Alliance on Mental Health Support Services
- National Domestic Violence Hotline | (800-799-SAFE)
- Psychology Today
- SAMSHA | National Support Network for Substance Use Disorders | (1-800-662-HELP)
- Start Your Recovery: Substance Misuse
- Youth Mental Health/Parental Support - Speak Up!
Mobile Crisis Units
The call centers will do a crisis risk assessment over the phone, de-escalate, and provide support and resources. The mobile unit will be dispatched to the scene if necessary. When in doubt, you can always call 988 and they can dispatch your local mobile crisis unit if one is available.
- Wayne: Montgomery County
  855-634-4673
- Austin: Travis County
  512-472-4357
- Boise: Ada County
  204-334-0808
- Charleston: Charleston County
  843-414-2350
- Denver: Denver County
  844-493-8255
- Folsom: Sacramento County
  916-999-4673
- Mission Viejo: Orange County
  855-625-4657
- Mississauga: Peel Region
  905-278-9036
- Oak Brook: DuPage County
  630-627-1700

U.S. Only Resources

Independence Blue Cross: Behavioral Health Care Navigation Team
Experience virtual or in-person visits with participating in-network behavioral health providers (psychiatrists, psychologists, and counselors) with the Behavioral Health Care Navigation team.

Independence Blue Cross has also created relationships with many in-network behavioral health providers to ensure you can quickly access high-quality, culturally responsive care for general mental health issues, such as anxiety, depression, and stress, and specialty behavioral health conditions, including care for children, substance use disorders, eating disorders, obsessive-compulsive disorder, and bipolar disorder.
How to Find a Provider

Call 1-800-688-1911 to speak with the Behavioral Health Care Navigation team (this phone number is also on the back of your Independence Blue Cross insurance card). The team can:

Assist by matching you with an in-network provider who fits your specific needs, schedule an appointment for you with an in-network provider within 7 days, or identify urgent or escalating conditions and provide you with a direct path to care.

If you need immediate assistance, call or text 988 to connect with a counselor 24/7

Access Teladoc, IBC's telemedicine partner through your IBX.com account

Log onto your IBX.com account

Click on Access Virtual Care

Sign in or Register now if new to using Teladoc Health (no employer code is needed)

Search online via Independence Blue Cross

Log in to your IBX.com account

Click on "Find a Doctor" and search by specialty or name
Co-pays
- Virtual: $0 (no co-pay)
- In person:
  
  Base plan: $60
  
  Buy-up plan: $40
- Out-of-network: deductible and then coinsurance
SupportLinc
Through our Employee Assistance Program (EAP), SupportLinc, receive five no-cost sessions per condition, per year.

How to Use:
- Visit USLI's SupportLinc Portal (group code: usli)
- Choose the support method that best fits your needs, including via Textcoach, phone, video, in person, mobile app or digital group support
- Utilize the dashboard to access videos, articles and other helpful resources
Guardian Nurses
Nurses provide patients with a powerful clinical ally. Available to community members and your immediate family. Learn More

How to Use:
- Contact the Benefits team
- The Benefits team may set you up with a referral
- Guardian nurses will call you to assist with your needs
- All information discussed with Guardian Nurses is 100% confidential

Canada Only Resources

RBC Well-being Program
You and your dependents have access to a proactive wellness program designed to help you feel your best — physically, mentally, and financially.

Take advantage of personalized health assessments, wellness challenges, expert tips, and rewards that make it easier to build healthy habits and reduce everyday stress.

Ways to access the Well-being Program:
- Call RBC's Mental Health & Well-being Support Line at 1-877-630-6701. Representatives are available 24/7 to speak with you.
- Log in to your account and select “Health & Well-being Resources" tab, then select the “Improve your overall well-being” tile
- Open or download the RBC Insurance My Benefits app, select “Health & Wellness Support”
RBC Employee Assistance Program
Through the EAP, you and your dependents can connect with confidential mental-health support 24/7. You also receive three free counselling sessions, available by phone, video, or in person, plus digital tools and resources to help you manage stress, relationships, and overall well-being. Ways to access the Wellbeing Program:
- Call RBC's Mental Health & Well-being Support Line at 1-877-630-6701. Representatives are available 24/7 to speak with you.
- Log in to your account and select the “Health & Well-being Resources" tab, then select the “Get the Mental Health Support you need” tile
- Open or download the RBC Insurance My Benefits app, select “Health & Well-being Support"
CarePlus

As an extension of the EAP, the CarePlus program provides access to additional counseling through RBC.

This program offers both cognitive behavioural therapy (CBT) and traditional counselling options, allowing you and your dependents to choose the approach that best meets your needs. While there is a cost associated with these services, you can use your paramedical allowances to help offset expenses.

CarePlus is designed to offer more comprehensive, ongoing support for mental health and well-being, ensuring continuity of care beyond the initial EAP sessions. Call RBC's Mental Health & Well-being Support Line at 1-877-630-6701 to learn more. Representatives are available 24/7 to speak with you.

Let's Talk Mental Health

Resources

Crisis Textline

Here for any crisis — text HOME to 741741 from anywhere in the U.S. and Canada anytime

988 Suicide & Crisis Lifeline

Confidential support and resources for people in distress and loved ones — call or text 988

SAMHSA’s National Helpline

Treatment referral and information service for those facing mental/substance use disorders — 1-800-662-HELP

People's College and Main Line Health Classes

We've partnered with Main Line Health to provide classes on mental health topics

People's College Mental Wellness Degree

Deepen your understanding of mental and emotional wellness and learn more about the resources available to you and your family

Mental Health America

Tests for depression, anxiety, bipolar disorder, PTSD, youth mental health, eating disorders, addiction, work health and more

SupportLinc

Through our Employee Assistance Program (EAP), you can take an interactive survey to assess your emotions (U.S. only)

Meditations

Browse meditations from Slainte Fitness

Yoga and Pilates

Browse on-demand yoga and pilates classes from Slainte Fitness

On-demand Workouts

Explore what's available through Slainte's "On-demand Workouts" tab

Mental Wellness Blog

Browse articles on mental health topics

Mental Health Reading List

Discover your next read

Mental Health Workbook

Enjoy 144 pages of activities designed to help you put better practices into place each day

Self-care Worksheet

Assess if you are balanced in your self-care approach

Calm

The #1 app for sleep, meditation and relaxation

Headspace

The leading everyday mental health companion

The Game That Goes There

A hilarious, mental health-focused party game from The Liv Project

eMindful

A discounted mindfulness solution that helps with stress, sleep, parenting, financial wellness, weight loss and more

SpeakUp! Podcast

Insights on parent-teen communication and relationship strategies

The Positive Psychology Podcast

Scientific insights into happiness and meaning while you are on the go

10% Happier With Dan Harris Podcast

World-class insights and practices from experts in modern science and ancient wisdom

Between Sessions Podcast

Changing the face of therapy on both sides of the couch

The Hilarious World of Depression

A show about clinical depression … with laughs

Therapy in a Nutshell Podcast

A therapist condenses skills and research into bite-size nuggets of help

HAPPIER With Gretchen Rubin Podcast

Practical, thought-provoking insights into happiness and good habits

Mental

The podcast to destigmatise mental health

The Happiness Lab With Dr. Laurie Santos

The latest scientific research about happiness

Browse the Parents/Kids Corner

How to Check In With Your Child

Did You Know?

Recommended Books and Movies

Talk to Someone

Behavioral Health Benefit Services

Find Organizations and Hotlines

Mobile Crisis Units

U.S. Only Resources

Independence Blue Cross: Behavioral Health Care Navigation Team

SupportLinc

Guardian Nurses

Canada Only Resources

RBC Well-being Program

RBC Employee Assistance Program

CarePlus

Contact us for more information: