Family Portal: Mental Health

Independence Blue Cross: Behavioral Health Care Navigation Team
Experience virtual or in-person visits with participating in-network behavioral health providers (psychiatrists, psychologists, and counselors) with the Behavioral Health Care Navigation team.

Independence Blue Cross has also created relationships with many in-network behavioral health providers to ensure you can quickly access high-quality, culturally responsive care for general mental health issues, such as anxiety, depression, and stress, and specialty behavioral health conditions, including care for children, substance use disorders, eating disorders, obsessive-compulsive disorder, and bipolar disorder.
How to Find a Provider

Call 1-800-688-1911 to speak with the Behavioral Health Care Navigation team (this phone number is also on the back of your Independence Blue Cross insurance card). The team can:

Assist by matching you with an in-network provider who fits your specific needs, schedule an appointment for you with an in-network provider within 7 days, or identify urgent or escalating conditions and provide you with a direct path to care.

If you need immediate assistance, call or text 988 to connect with a counselor 24/7

Access Teladoc, IBC's telemedicine partner through your IBX.com account

Log onto your IBX.com account

Click on Access Virtual Care

Sign in or Register now if new to using Teladoc Health (no employer code is needed)

Search online via Independence Blue Cross

Log in to your IBX.com account

Click on "Find a Doctor" and search by specialty or name
Co-pays
- Virtual: $0 (no co-pay)
- In person:
  
  Base plan: $60
  
  Buy-up plan: $40
- Out-of-network: deductible and then coinsurance
SupportLinc
Through our Employee Assistance Program (EAP), SupportLinc, receive five no-cost sessions per condition, per year.

How to Use:
- Visit USLI's SupportLinc Portal (group code: usli)
- Choose the support method that best fits your needs, including via Textcoach, phone, video, in person, mobile app or digital group support
- Utilize the dashboard to access videos, articles and other helpful resources
Guardian Nurses
Nurses provide patients with a powerful clinical ally. Available to community members and your immediate family. Learn More

How to Use:
- Contact the Benefits team
- The Benefits team may set you up with a referral
- Guardian nurses will call you to assist with your needs
- All information discussed with Guardian Nurses is 100% confidential

RBC Well-being Program
You and your dependents have access to a proactive wellness program designed to help you feel your best — physically, mentally, and financially.

Take advantage of personalized health assessments, wellness challenges, expert tips, and rewards that make it easier to build healthy habits and reduce everyday stress.

Ways to access the Well-being Program:
- Call RBC's Mental Health & Well-being Support Line at 1-877-630-6701. Representatives are available 24/7 to speak with you.
- Log in to your account and select “Health & Well-being Resources" tab, then select the “Improve your overall well-being” tile
- Open or download the RBC Insurance My Benefits app, select “Health & Wellness Support”
RBC Employee Assistance Program
Through the EAP, you and your dependents can connect with confidential mental-health support 24/7. You also receive three free counselling sessions, available by phone, video, or in person, plus digital tools and resources to help you manage stress, relationships, and overall well-being. Ways to access the Wellbeing Program:
- Call RBC's Mental Health & Well-being Support Line at 1-877-630-6701. Representatives are available 24/7 to speak with you.
- Log in to your account and select the “Health & Well-being Resources" tab, then select the “Get the Mental Health Support you need” tile
- Open or download the RBC Insurance My Benefits app, select “Health & Well-being Support"
CarePlus

As an extension of the EAP, the CarePlus program provides access to additional counseling through RBC.

This program offers both cognitive behavioural therapy (CBT) and traditional counselling options, allowing you and your dependents to choose the approach that best meets your needs. While there is a cost associated with these services, you can use your paramedical allowances to help offset expenses.

CarePlus is designed to offer more comprehensive, ongoing support for mental health and well-being, ensuring continuity of care beyond the initial EAP sessions. Call RBC's Mental Health & Well-being Support Line at 1-877-630-6701 to learn more. Representatives are available 24/7 to speak with you.

Additional Organizations and Hotlines
- 24-hour Sexual Assault Hotline | (800-656-HOPE)
- 988 Suicide & Crisis Lifeline | Call or text 988
- Asian American, Native Hawaiian, and Pacific Islander (988lifeline.org)
- Black Mental Health Lifeline (988lifeline.org)
- American Indian, Alaskan Natives, Indigenous Peoples Lifeline (988lifeline.org)
- LGBTQ+ Lifeline (988lifeline.org)
- Youth Lifeline (988lifeline.org)
- Maternal Mental Health Lifeline (988lifeline.org)
- Deaf, Hard of Hearing, Hearing Loss Lifeline (988lifeline.org)
- Veterans Lifeline (988lifeline.org)
- Ayuda En Español Lifeline (988lifeline.org)
- Individuals with Neurodivergence Lifeline (988lifeline.org)
- Attempt Survivors Lifeline (988lifeline.org)
- Disaster Survivors Lifeline (988lifeline.org)
- Loss Survivors Lifeline (988lifeline.org)
- ADDitudeMag.com | Inside the ADHD mind
- AA/NA | Alcoholics Anonymous/Narcotic Anonymous
- Curalinc SupportLinc EAP | (888-881-5462)
- Guardian Nurses | (215-836-0260) | info@guardiannurses.com
  or for an off-hours emergency, call (888-836-0260)
- GRASP | Grief Recovery After Substance Passing
- Main Line Health: Mental and Behavioral Health | 888.CARE.898 (888-227-3898)
- Men's Mental Health
- NAMI | National Alliance on Mental Health Support Services
- National Domestic Violence Hotline | (800-799-SAFE)
- Psychology Today
- SAMSHA | National Support Network for Substance Use Disorders | (1-800-662-HELP)
- Start Your Recovery: Substance Misuse
- Youth Mental Health/Parental Support - Speak Up!
Mobile Crisis Units
The call centers will do a crisis risk assessment over the phone, de-escalate, and provide support and resources. The mobile unit will be dispatched to the scene if necessary. When in doubt, you can always call 988 and they can dispatch your local mobile crisis unit if one is available.
- Wayne: Montgomery County
  855-634-4673
- Austin: Travis County
  512-472-4357
- Boise: Ada County
  204-334-0808
- Charleston: Charleston County
  843-414-2350
- Denver: Denver County
  844-493-8255
- Folsom: Sacramento County
  916-999-4673
- Mission Viejo: Orange County
  855-625-4657
- Mississauga: Peel Region
  905-278-9036
- Oak Brook: DuPage County
  630-627-1700

Family Portal - Benefits Landing Page (4)

How to Check In With Your Child

Set aside time to talk: 15 minutes or longer is recommended. Get rid of distractions. This time is just about checking in. Avoid phones, tablets and television.

Ask open-ended questions: Start a discussion by asking “What went well today?” and “What could have gone better?”

Listen: Let them express their ideas fully before you respond.

Come up with solutions together: Help them come up with ideas for how to make the next day better, or identify someone who can help, like a therapist, a doctor or a pastor.

Schedule time for your next check-in: Be sure to create a routine for check-ins, whether it’s daily, weekly or monthly.

Source: The Check-in Project

Featured Class: Main Line Health Presents: Children and Mental Health

Additional Parent Resources: Speak Up!